passguide hp2-e24 v3.22
Tuesday, February 2, 2010 1:58
HP HP2-E24
HP Service Sales Professional
Q&A V3.22Question:73
For which products can you offer HP Proactive 24 services to your customer?(Select four).
A. business-critical servers
B. printers
C. ProLiant servers
D. networks
E. organizers
F. storage systems
Answer: A,C,D,F
Question:74
While discussing the subject of Education Services, a customer explains that his organization already has a training plan in place. How should you respond?
A. Do not waste any more time because this is not a target customer
B. Research the external training vendor the customer is using, if any, to keep track of the competition.
C. Present the HP offerings and explain how the customer could switch to a more established solution.
D. Ask the customer for a copy of the plan. This will allow you to propose a way to gain maximum effectiveness.
Answer: D
Question:75
Which customer IT requirements are primarily quality related? (Select two.)
A. reduction of planned downtime
B. quick service deployment
C. service and business centric design
D. disaster protection
E. protection against security threats
Answer: A,C
Question:76
Which HP Care Pack do you advise for HP Scanjets if your customer has critical business needs?
A. Next Day Onsite
B. Next Day Exchange
C. 4-hour Onsite Response, 9×5
D. 4-hour Onsite Response, 24×7
Answer: C
Question:77
A customer who owns hundreds of servers is interested in building an end-to end solution that enables HP to monitor this equipment remotely. Which HP Care Pack Services tool should you recommend for this customer?
A. HP Insight Remote Support Standard
B. HP Insight Remote Support Advanced
C. HP Insight Support Commercial Edition
D. HP Insight Support Enterprise Edition
Answer: B
Question:78
You offer either basic Installation or Installation & Start-up Care Pack services to your customers. Which operations constitute the distinction between the two offerings? (Select two.)
A. confirmation of software revisions and device cabling
B. building the configuration file
C. coordination of network installation and start-up activities
D. configuration download
E. operation and 9×5 software support verification
Answer: B,D
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