OFFER Free Avaya 6209 PDF and VCE Exam Dumps (11-20)

QUESTION 11
Which statement about Contact Center Multimedia is true?

A.    It allows SDK for developers to refine Computer Telephony Integration (CTI) applications
B.    It allows supervisors and contact center administrators to manage multimedia traffic
C.    It helps with implementing CTI for installs and browser based web integration
D.    It is used to administer the server and to monitor contact center performance using a browser based interface

Answer: B

QUESTION 12
You have completed the co-resident installation including Contact Center Manager Administration (CCMA), Contact Center Manager Server (CCMS) and Communication Control Toolkit (CCT). What action is required to set the deployment type in the CCT console?

A.    Select the standalone CCT installation (Contact Center only) where CCMM is part of the solution and the OpenQ feature is enabled on the CCMM
B.    Select the CCT Installation (Contact Center only) co-resident where CCMM is not part of the solution and the OpenQ feature is disabled on the CCMS
C.    If CCT is installed co-resident with CCMS, the setting is configured automatically, no action is required to set the deployment type
D.    Select the standalone CCT installation (Contact Center or Knowledge Worker) where CCMM is not part of the solution and the OpenQ feature is disabled on the CCMS

Answer: A

QUESTION 13
The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD. Which three system parameters can be checked in the CCMM dashboard to troubleshoot this problem? (Choose three).

A.    Server Availability
B.    CCMM Server performance
C.    Mailbox status
D.    CCMM Contacts by Type
E.    Maximum contact wait time

Answer: ABD

QUESTION 14
The customer wants to implement a Contact Center Multimedia (CCMM) to support a multimedia environment. Which two digit function server types could be used for the multimedia architecture? (Choose two).

A.    FTP server
B.    Corporate E-mail server
C.    Corporate Web server
D.    Terminal server

Answer: BC

QUESTION 15
A customer is using Contact Center Multimedia (CCMM) to provide web services for integrating with their Contact Center. They have three domains, one contains Contact Manager Server (CCMS), one contains Communication Control Toolkit (CCT) and one contains Avaya Aura Agent Desktop (AAAD). Which two statements describe the conditions that are required? (Choose two).

A.    The AAAD domain must have a two-way trust relationship with CCMM domain
B.    The CCT domain must have a two-way trust relationship with both the CCMM and the AAAD domains
C.    The CCMM domain must have a two-way trust relationship with both the CCT and the AAAD domains
D.    The CCT and CCMM servers must be in a different domain to the AAAD users

Answer: BC

QUESTION 16
You are planning a co-resident Avaya Aura Contact Center with Contact Center Multimedia. You know that the co-resident installation will have greater hardware requirements than a standalone installation. What tool will you use to access the server hardware requirements for this installation?

A.    Avaya Aura Contact Center AACC Multimedia Administrative Tool
B.    AACC Manager Capacity Assessment Tool
C.    AACC Multimedia Web Administration Tool
D.    AACC Manager Capacity Enablement Tool

Answer: B

QUESTION 17
When verifying the Contact Center Multimedia (CCMM) installation, how would you verify the multimedia database?

A.    Browse to http://<server name>/csp/multimedia/ws.Contact.cls and verify the Web Service ws.Contact Web Page
B.    Ensure that the CCMM services are running
C.    Open the Database Maintenance utility and select “verify database”
D.    Use the Reference Client to send and receive a Multimedia type contact

Answer: A

QUESTION 18
A technician is installing a Contact Center Multimedia (CCMM) on a standalone server platform. The PVI Check utility returns a warning of a system readiness check problem. Which statement about warnings in the system readiness checks warning is true?

A.    The software installation stops the problem and must be corrected before proceeding
B.    The software installation stops and before proceeding, a step must be chosen from each warning screen as long as potential impact to confirmation that Contact Center is undisturbed
C.    The software installation stops and the PVI check utility must be rerun until all warnings are cleared
D.    The warnings can be ignored as long as the potential impact to the operation of the Contact Center is understood and not deemed to be applicable for the specific installation

Answer: D

QUESTION 19
Windows 2008 enables the firewall if connected to a domain. What does Avaya recommend to ensure client server connectivity?

A.    Add the Communication Control Toolkit (CCT) portal to the Windows 2008 firewall exception list
B.    Import the Avaya Aura Contact Center firewall security policy
C.    Disable the firewall
D.    Disable the anti-virus software that is installed

Answer: B

QUESTION 20
A customer has an Avaya AuraTM Contact Center installed with License Manager co-resident on Contact Center Manager Server (CCMS) Which two operations can the License manager Configuration utility be used to perform on the server? (Choose two)

A.    Display status of Primary and Secondary License Manager
B.    Display the maximum number of Voice Agents allowed to login
C.    Display License Manager Communication error codes
D.    Apply a new License Manager unlock code to reset the grace period

Answer: D

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