OFFER Free Avaya 6209 PDF and VCE Exam Dumps (21-30)

QUESTION 21
You are configuring the Contact Center Manager Server (CCMS) operating system as part of the pre-installation tasks.
What is a valid name for the server computer name?

A.    Toronto2
B.    2Toronto
C.    Toronto2_
D.    Toronto 2

Answer: A

QUESTION 22
The routing rules in Contact Center Multimedia (CCMM) make several complex decisions to decide the handling and routing of the multimedia contacts. What are three things that refer to the routing rules? (Choose three).

A.    KeyWord Group
B.    Priority
C.    ToAddress
D.    FromAddress
E.    Skillset

Answer: ACD

QUESTION 23
When treating emails through Contact Center Multimedia (CCMM), you have identified that there is an added email service that can handle inbound and outbound messages. What type of protocol handles outbound messaging?

A.    OMH
B.    POP3
C.    SMTP
D.    IMH

Answer: C

QUESTION 24
A technician needs to install a Contact Center Multimedia (CCMM) that is a standalone application on a customer supplied server. The Contact Center must be able to support between 600 and 1000 multimedia agents. Which CPU is recommended for this installation?

A.    2 x Intel Pentium IV 1.8 GHz
B.    1 x Intel Celeron 2.0 GHz
C.    2 x Intel Itanium (IA 64) 2.8 GHz
D.    2 x Intel Quad-Core Xeon 3.0 GHz

Answer: D

QUESTION 25
A technician has installed Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM), Contact Center Manager Server (CCMS) and Contact Center Manager Administration (CCMA). The customer would like to create scripts or graphical flows to verify contacts in Contact Center. Which component of the CCMA would be used to create flows?

A.    Configuration
B.    Contact Center Management
C.    Orchestration Designer
D.    Access and Partition Management

Answer: C

QUESTION 26
Which statement regarding Contact Center Multimedia (CCMM) transactions and agent capacity are true?

A.    CCMM supports up to 12000 transactions per hour with a maximum of 500 active multimedia agents
B.    CCMM supports up to 1200 transactions per hour with a maximum of 200 active multimedia agents
C.    CCMM supports up to 6000 transactions per hour with a maximum of800 active multimedia agents
D.    CCMM supports up to 12000 transactions per hour with a maximum of3000 active multimedia agents
E.    CCMM supports up to 8000 transactions per hour with a maximum of800 active multimedia agents

Answer: D

QUESTION 27
A technician is preparing to do his partitioning on a co-resident Contact Center Manager Server (CCMS). All database drives must be partitioned in what size increments?

A.    1 GB
B.    2 GB
C.    3 GB
D.    4 GB

Answer: A

QUESTION 28
The Contact Center supervisor is creating an outbound campaign. Where is it loaded?

A.    It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue
B.    It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue
C.    It is loaded on the Communications Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue
D.    It is loaded on external database

Answer: B

QUESTION 29
Open Queue is part of what Communication Control Toolkit subcomponent?

A.    JAVA API
B.    Advanced Scripting
C.    Lite Communication Control Toolkit API
D.    Contact Management Framework

Answer: D

QUESTION 30
What is the sequence that components use when handling the routing on an E-mail contact with Avaya Aura Contact Center?

A.    E-mailManager> Multimedia Contact Manager Client > CCMM Database > CMS
B.    E-mailManager> CCMM Database > Multimedia Contact Manager Client > CMS
C.    CCMM Database > E-mailManager> Multimedia Contact Manager Client > CMS
D.    CCMM Database > Multimedia Contact Manager Client > E-mailManager> CMS

Answer: B

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