Pass4sure Avaya ACSS 3300 Dumps

Avaya Aura Contact Center Administration Exam: 3300 Exam

• 3300 Questions & Answers
• Exam Code: 3300
• Exam Name: Avaya Aura Contact Center Administration Exam
• Q & A: 62 Q&As

QUESTION NO: 1
An agent In Avaya Aura Contact Center steps away from the phoneset without logging out or going into Not Ready- Upon return. It is discovered that the telephone has been logged out.
What is the most likely explanation?
A. The “Longest Idle since Last ACD/CDN” calls expired, logging out the telephone.
B. The Call Presentation Class “Return To Queue” was enabled for this telephone, a call was presented and returned to the queue while the agent was away and the Logout option was
assigned for After “Return to Queue, Make Phone set”.
C. The Call Presentation Class “After Call Break for N seconds” was enabled for this telephone, and the telephone was forced logged out.
D. The “Longest Idle since Login” expired, logging out the telephone.
Answer: B

QUESTION NO: 2
A supervisor with Avaya Aura Contact Center wants to setup a requirement for the Calls Waiting column on a Sklllset Display to update in yellow when three or four calls are in queue, and red
when five or more calls are in queue for the Customer Service Sklllset.
Which three areas of Contact Center Administration must be configured to accomplish this goal? (Choose three.)
A. Create a Sklllset Threshold Class, assign 3 to Level 1, and 5 to Level 2 for Calls Waiting.
B. Open a Standard Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column,
C. Assign Sklllset Threshold Class to Customer Service Skillset.
D. Create a custom formula for Calls Waiting.
E. Create a custom Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column.
Answer: B,C,E

QUESTION NO: 3
A customer with Avaya Aura Contact Center has created a script application. The customer would like to convert this script application into a flow application.
Which two statements regarding converting scripts are true? (Choose two.)
A. The original script application must be In the Contact Center View.
B. The original script application must be In the Local View.
C. The conversion of the script to a flow results in only one APPLICATION, the flow version.
D. The conversion of a script to a flow results in two scripts, the original script version and the new
flow version.
Answer: B,D

QUESTION NO: 4
A supervisor In an Avaya Aura Contact Center SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:
GIVE IVR WITH VXML TREATMENT voicexml PARAMETERS
What are two Inputs after the PARAMETERS command? (Choose two.)
A. prompttoplay
B. _c_play_and_collect
C. GIVE IVR WITH VXML TREATMENT
D. Numberofdigits
E. ASSIGN “please enter account number.wav”
Answer: A,D

QUESTION NO: 5
A customer with Avaya Aura Contact Center requires a real time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as they emerge.
Which Real Time Display would accomplish this?
A. Agent Map
B. Billboard Collection
C. Interval to Date Display
D. Time Line Display
Answer: A

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