Tag: MB2-700 Exam Questions

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QUESTION 41
A company uses a multitenant deployment of Microsoft Dynamics CRM 2013. When you schedule a service activity, the scheduler offers appointments at unexpected times.
You discover that the times correspond to the wrong time zone. You need to set the time zone so that service activity appointments are offered at the correct times, without impacting other organizations.
Where should you set the time zone?

A.    in the facility settings
B.    in the facility work hours settings

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QUESTION 31
An active Quote references an incorrect product.
You need to ensure that the Quote references the correct product.
What should you do?

A.    In the Quote record, update the price list to reference a price list that contains the correct product.
B.    In the Quote Product record, update the product reference.
C.    In the Quote record, change the Revision ID field and then save the Quote under a different name. In the new Quote record, update the product reference.
D.    In the Quote record, use the Revise feature and then update the product reference.

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QUESTION 21
You need to update the status of a service activity to show that it is ready for billing.
Which status value should you use?

A.    Closed
B.    On Hold
C.    Cancelled
D.    Open

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QUESTION 11
You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2013.
What should you do?

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QUESTION 1
A user creates a Lead and converts it to an Opportunity.
The user provides several Quotes to the customer. The Opportunity is won.
The user now creates an Order from the Quote by using the Create Order process.
On the Create Order dialog box, which action is the user able to perform?

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2014 Latest Pass4sure&Lead2pass Microsoft MB2-700 Exam Questions (61-70)

QUESTION 61
In Microsoft Dynamics CRM 2013, a queue that contains some old queue items is no longer needed. You need to remove the queue by using the least amount of effort. What should you do? (Choose all that apply.)

A.    Delete the queue without removing the queue items.
B.    Deactivate the queue without removing the queue items.
C.    Remove the queue items, and then delete the queue.
D.    Remove the queue items, and then deactivate the queue.

Answer: CB

QUESTION 62
When working with Service Management goals in Microsoft Dynamics CRM 2013, when are the Actual and In Progress goal fields recalculated? (Choose all that apply.)

A.    automatically
B.    when the goal record is saved
C.    as scheduled on the service calendar
D.    when a user clicks the Recalculate button

Answer: AD

QUESTION 63
In Microsoft Dynamics CRM 2013, how can you display the Service Activity Volume report? (Choose all that apply.)

A.    Run the report from the Reports list.
B.    Run the report from the Activities list.
C.    Run the report from the Service Calendar.
D.    Run the report from the Run Report menu of the Cases list.

Answer: AD

QUESTION 64
What role do keywords play in the Knowledge Base?

A.    Keywords are only used to manage the Knowledge Base.
B.    Keywords relate similar cases to each other
C.    Keywords are used to search for articles.
D.    Keywords define the subject tree.

Answer: C

QUESTION 65
You review a Knowledge Base article.
On the Article tab of the ribbon, which option is NOT in the Action group?

A.    Submit
B.    Unpublish
C.    Approve
D.    Reject
E.    Publish

Answer: E

QUESTION 66
Which two record types require a reference to the subject tree? Each answer presents part of the solution. (Choose TWO)

A.    Sales Attachments
B.    Case Resolution Activity
C.    Cases
D.    Sales Literature
E.    Knowledge Base articles

Answer: DE

QUESTION 67
A company tracks competitors by using Connection records instead of using the native Competitors feature in Microsoft Dynamics CRM. The company assigns a Connection with the Connection Roles of Related Opportunity and Competitor between the Opportunity and the Account, which represents the competitor. Accounts have a flag which designates the record as a competitor.
Which statement is true?

A.    The Connection record is used to populate the options in the Competitor field on the Opportunity’s resolution activity for Lost Opportunities.
B.    A Connection record is created between the Opportunity and the Account.
C.    The Competitor/Win Loss report uses the Connection record to indicate how well the organization is doing versus a competitor
D.    The Connection record is used to populate the options in the Competitor field on the Opportunity’s resolution activity for Won Opportunities.

Answer: B

QUESTION 68
In which two circumstances does the autosave process save changes to Lead records?(Choose TWO)

A.    When a user exits a changed record
B.    Every 30 seconds
C.    When a user creates the record
D.    Every 120 seconds
E.    Every time a user moves the focus out of an edited field

Answer: AB

QUESTION 69
Which field is required to create a new Opportunity record?

A.    Originating Lead
B.    Customer
C.    Topic
D.    Contact
E.    Account

Answer: E

QUESTION 70
When you qualify a lead, which two records will also be created?(Choose TWO)

A.    Account
B.    Contract
C.    Campaign Response
D.    Opportunity
E.    Contact

Answer: DE

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2014 Latest Pass4sure&Lead2pass Microsoft MB2-700 Exam Questions (51-60)

QUESTION 51
You have a Contract that has a status value of Invoiced.
One of the contract lines references an incorrect product.
You need to correct the contract line.
What should you do?

A.    Open the contract line and replace the value in the Product field with the correct product.
B.    On the invoiced contract, add a new contract line that has the correct product. Cancel the contract line that has the incorrect product.
C.    Copy the invoiced contract. In the newly created draft contract, update the Product field for the affected contract line. Activate the new contract and then cancel the invoiced contract.
D.    Delete the contract line. Add a new contract line that has the correct product.

Answer: C

QUESTION 52
You have a Contract that has a status value of Active.
One of the contract lines references an incorrect product.
You need to correct the contract line.
What should you do?

A.    Open the contract line and replace the value in the Product field with the correct product.
B.    Delete the contract line. Add a new contract line that has the correct product.
C.    On the active contract, add a new contract line that has the correct product. Cancel the contract line that has the incorrect product referenced.
D.    Copy the active contract, In the newly created draft contract, update the Product field for the affected contract line. Activate the new contract and then cancel the invoiced contract.

Answer: C

QUESTION 53
A user views the Service area of the navigation pane in Microsoft Dynamics CRM. What is displayed when the user clicks the down arrow on the Cases button?

A.    A list of recently viewed cases
B.    The most recently viewed case record
C.    The Quick Create form for cases
D.    the New Case form

Answer: A

QUESTION 54
When can you resolve, cancel, or delete a case that has activities associated with it?

A.    You can resolve cases when all activities associated to the case are completed. You can cancel or delete cases at any time.
B.    You can resolve or cancel cases only when the associated activities are closed. You can delete cases at any time.
C.    You can resolve, cancel, or delete cases at any time.
D.    You can resolve, cancel, or delete cases only when all activities associated with the case are completed.

Answer: B

QUESTION 55
Which condition must be true before you can close a case?

A.    The case must NOT be marked as high priority.
B.    All knowledge base articles that the case references must be active.
C.    All activities that are related to the case must be in a closed state.
D.    All activity parties for activities that are related to the case must be active customers.

Answer: B

QUESTION 56
You review the Similar Cases section for a case by using the Default Case form. Which cases does Microsoft Dynamics CRM show?

A.    cases with the same product
B.    cases with similar case descriptions
C.    cases with the same customer
D.    cases with the same subject

Answer: D

QUESTION 57
Which three entities are associated with cases by default? Each correct answer presents part of the solution.(Choose Three)

A.    Appointments
B.    Quotes
C.    Products
D.    Opportunities
E.    Knowledge Base Articles

Answer: ABD

QUESTION 58
Which Service entity has Quick Create forms?

A.    Service Appointments
B.    Articles
C.    Cases
D.    Goals

Answer: C

QUESTION 59
What are two ways to find content in Knowledge Base articles?(Choose TWO)

A.    search subjects
B.    browse articles
C.    search by using keywords
D.    search by using templates
E.    search for common articles

Answer: BC

QUESTION 60
Which of the following actions can you perform with articles? (Choose all that apply.)

A.    attach an article to a case
B.    add an article to a product
C.    add an article to a campaign
D.    email an article to a contact
E.    add a connection to an article

Answer: AD

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2014 Latest Pass4sure&Lead2pass Microsoft MB2-700 Exam Questions (41-50)

QUESTION 41
A company uses a multitenant deployment of Microsoft Dynamics CRM 2013. When you schedule a service activity, the scheduler offers appointments at unexpected times. You discover that the times correspond to the wrong time zone. You need to set the time zone so that service activity appointments are offered at the correct times, without impacting other organizations. Where should you set the time zone?

A.    in the facility settings
B.    in the facility work hours settings
C.    on the General tab of the Personal Options dialog box
D.    in the Date and Time settings of the Microsoft Dynamics CRM server

Answer: B

QUESTION 42
You are using Microsoft Dynamics CRM 2013 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use?

A.    Even
B.    Random
C.    Least Busy
D.    Most Busy

Answer: C

QUESTION 43
You review an Opportunity record. Opportunities are configured to use system-calculated pricing. What happens when you click the Recalculate Opportunity button?

A.    Current product line item totals are recalculated, and the Est. Revenue field is updated.
B.    All pending opportunities for the customer are recalculated and saved to the Est. Revenue field.
C.    The Budget Amount field replaces the Est. Revenue field.
D.    All active quotes that are associated with the opportunity are added to the Est. Revenue field.

Answer: A

QUESTION 44
Which entity is best described as an estimate or proposal that is presented to a customer?

A.    Quote
B.    Opportunity
C.    Invoice
D.    Order

Answer: A

QUESTION 45
You delete a Lead record.
By default, what happens to records that are related to the Lead record?

A.    All related activities, posts, and notes are disabled.
B.    All related records are deleted.
C.    All related activities, posts, and notes are deleted.
D.    All related records remain unaffected.

Answer: C

QUESTION 46
Where can a user locate a list of recently updated records?

A.    the My Activities view
B.    the sales dashboard
C.    the What’s New view
D.    rollup queries

Answer: C

QUESTION 47
Which two Microsoft Dynamics CRM entities are enabled for queue routing by default?(Choose TWO)

A.    Case
B.    Contact
C.    Activity
D.    Lead
E.    Account

Answer: AC

QUESTION 48
A company has resellers who purchase routine support cases at no cost.
A reseller plans to purchase additional support cases at a cost.
What should you create?

A.    An incident-based template
B.    A time-based template
C.    A contract template
D.    A contract allotment

Answer: A

QUESTION 49
You are creating a contract from a Contract template.
Which three items are valid allocation units?(Choose Three)

A.    Coverage dates
B.    Service level agreement
C.    Time
D.    Code
E.    Number of cases
F.    Region

Answer: ABE

QUESTION 50
How should you add an item to a queue?

A.    Route an item to a queue by using a workflow process.
B.    Enable a queue for a user.
C.    Enable an entity type for queues.
D.    Navigate to a queue and select the New Record button.

Answer: B

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2014 Latest Pass4sure&Lead2pass Microsoft MB2-700 Exam Questions (31-40)

QUESTION 31
An active Quote references an incorrect product.
You need to ensure that the Quote references the correct product.
What should you do?

A.    In the Quote record, update the price list to reference a price list that contains the correct product.
B.    In the Quote Product record, update the product reference.
C.    In the Quote record, change the Revision ID field and then save the Quote under a different name. In the new Quote record, update the product reference.
D.    In the Quote record, use the Revise feature and then update the product reference.

Answer: D

QUESTION 32
You review an Opportunity with a customer. You use price lists to show the customer two options for a sale.
You need to present the two different price options to the customer in writing and maintain an association with the original Opportunity.
What should you do?

A.    Create two separate Quote records for the Opportunity, one for each price list and activate both Quote records.
B.    Create a Quote from the Opportunity by using the price list from the Opportunity. Create a separate Quote outside of the Opportunity that references the second price list.
C.    Create a report by using the Report Wizard to bring in quote information for this Opportunity.
D.    Create a new Opportunity, add all the same products, add the other price list and then create the second Quote.

Answer: A

QUESTION 33
You add a new product to the catalog.
Which attribute of the new product record is marked as read-only?

A.    Default Unit
B.    Currency
C.    Unit Group
D.    List Price

Answer: C

QUESTION 34
A manager is setting work hours and service restrictions for the resources in a company. What is the smallest unit of time that he can use to define work hours and breaks?

A.    1 minute
B.    15 minutes
C.    30 minutes
D.     1 hour

Answer: A

QUESTION 35
You schedule time off for a resource in Microsoft Dynamics CRM. How are the affected days displayed in the service calendar?

A.    as a red block
B.    as a green block
C.    as a blue block
D.    as an orange block

Answer: A

QUESTION 36
Which business is an example of an outgoing service scenario?

A.    a blood donation center
B.    a landscaping service
C.    a hospital emergency room
D.    an attorney

Answer: B

QUESTION 37
You are creating a new equipment record in Microsoft Dynamics CRM. Which field is required?

A.    Description
B.    Time Zone
C.    Primary Email
D.    Site

Answer: B

QUESTION 38
In Microsoft Dynamics CRM 2013, you need to reschedule an existing service activity to a new date and time. What should you do?

A.    From the service calendar, copy the service activity to a new service activity.
B.    From the service calendar, choose the service activity, and then click Reschedule.
C.    Close the existing service activity as Cancelled, and then click Reschedule.
D.    Close the existing service activity as No Show, and then create a new service activity.

Answer: B

QUESTION 39
In Microsoft Dynamics CRM 2013, which fields are required to create a service activity? (Choose all that apply.)

A.    Customers
B.    Resources
C.    Service
D.    Start Time
E.    Subject

Answer: CDE

QUESTION 40
A company has a service in Microsoft Dynamics CRM 2013. The company has one facility with three employees. The facility can accept four customers per service appointment time. You need to set the capacity of the facility appropriately. What should you do? (Choose all that apply.)

A.    Edit the service activity.
B.    Edit the service selection rule.
C.    Edit each user’s work schedule.
D.    Edit the facility’s work schedule.

Answer: DB

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